The Peer∙Point Performance/Quality Improvement Vision

Provide healthcare stakeholders with valuable and innovative Performance/Quality Improvement initiatives that can be implemented at the point-of-care level. Create measurable and reportable programs that provide participants with the greatest amount of value to improve the quality and delivery of care in the U.S.

PI/QI is a substantial undertaking, and early attempts at PI/QI often stumbled due to poor resource allocation, inexperience or financial support, and often a lack of clear-cut goals and buy-in. The next phase of PI/QI programs "played it safe" by retrospective database analysis, which looked for patients who may have been treated suboptimally and may have benefited from different treatment. This is a legitimate form of PI/QI, but it looks to fix mistakes after they’ve happened.

Peer∙Point would rather look forward than look back. We develop programs that target optimal visits in actual time, rather than identify those who were treated suboptimally. Our PI/QI initiatives provide support for providers to make better treatment decisions starting with the initial patient encounter. And we measure the improvement in outcomes as the program moves forward.

• The Definition of Healthcare Quality and the Institute of Medicine